How can I contact you?
Our email address is firstname.lastname@example.org You can call us at (510)342-9502 and (510)258-8146.
Where is your shop?
Our address is 31101 Mission Blvd in Hayward CA 94544. We are in Fairway Park Shopping Center behind Sonic and next to Amy's Grill.
What are your store hours?
Please see our Contact page for store hours, holidays, and special hours.
Do I have to place an order or do you have desserts ready to be picked up?
When you visit our store, you will see 20-25 flavors of cupcakes available daily. We also prepare 5-10 ready made cakes for you to pick up. If you wish to place an order for signature cakes or cupcakes, that's fine too. Please do so a day or 2 in advance. If you need them for the weekend, you might want to place your order a few days in advance in case we book up.
How far in advance do I need to place my custom order?
To ensure our availability, custom cakes should be ordered at least 2 or 3 weeks in advance. We will continue to accept orders until we are fully booked, so if you forgot or just found out that you are in charge of the cake, come into our shop or shoot us an email and we will let you know if we have space available on our schedule.
Can I place an order over the phone or email?
House cakes and cupcakes may be ordered over the phone or email. However, custom designs must be placed via email or in person. We do not make appointments. Ordering is first, come, first served.
What is your customer satisfaction policy?
We stand behind every product we sell with a 100% satisfaction guarantee. Our purpose is to provide customers with individualized service and quality custom baked products. Providing quality products and customer service are our top priorities. We want you to be completely satisfied with our service and the products that you receive. Your invoice is our contract. If we make a mistake in the execution of your invoice, we guarantee product replacement or a partial refund of the purchase price. Please bring your receipt and at least 75% of the product within 24 hours of purchase. Though we strive for perfection, we are only human. Please note that minor flaws are not considered mistakes. We look forward to serving you.
What are rush order fees?
We encourage you to place your orders as early as possible. However, we understand that time has a way of going into fast forward. If we can, we will hire extra staff in order to accommodate last minute orders and keep the ovens burning. Please take note that changes to your invoice placed after these deadlines are also considered rush order, especially cake flavors and major design changes. Rush order fees apply only to custom orders. There are no rush order fees for over the counter sales, including signature cakes. Days are counted on the calendar. Holidays and non business days are included. Please plan accordingly. If we are able to accept your order less than a week in advance, the following rush order fees will apply:
- 1 or 2 calendar days notice, add 30%
- 3 calendar days notice, add 25%
- 4 calendar days notice, add 20%
- 5 days notice, add 15%
- 6 days notice, add 10%
What is your cancellation policy?
We understand that things happen. In the event that you need to cancel your order, we will gladly give a full refund no less than 2 weeks before your scheduled order, unless otherwise agreed upon. You may have store credit for the full amount of money paid or a 50% cash refund of the total 3 or more business days prior to your scheduled order. No refunds will be given less than 3 business days before an order is scheduled. Please note that any expenses already incurred on your order are nonrefundable, this includes items ordered and save-the-date fees. A cancellation fee of $15 or 5% (whichever is greater) will be deducted from your refund or credit.
Can you issue a certificate of insurance with additional insured?
All businesses renting or leasing a store are required to have a certificate of insurance. However, some venues require us to add them as an additional insured in order for them to serve our desserts. This does not happen often - probably just 1 in every 400 venues will ask for this certificate. Since it is uncommon, we do not automatically include the fee in our prices. If you do need a certificate, we will be happy to order one for you. The fee is $35. Please request the certificate at least 2 weeks before your event. This will give the insurance company enough time to prepare it.
Do you Deliver?
Yes we do - on a space available basis.
- The minimum fee is $15 plus tax for deliveries 4 miles or less. (min order $50)
- For deliveries between 4.1 miles to 15 miles, we charge $3.25 per mile plus tax. (Min. order $50)
- 15.1 to 20 miles: $3.25 per mile plus tolls and $15 out of area surcharge ($100 min order)
- 20.1 to 25 miles: $3.25 per mile plus tolls and $25 out of area surcharge ($150 min order)
- Over 25 miles – subject to approval: $3.25 per mile plus tolls and $35 out of area surcharge ($200 min order)
Do you have any special offers or discounts?
Yes we do! Gold level members who order 4 or more custom cakes within a 12 month period automatically receive a 15% discount. Just let us know if you think you are a gold level client and we will check our records. The 15% discount remains in effect for as long as you maintain the same number of orders within the previous 12 months!
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