We are located in Hayward at 31101 Mission Blvd Hayward. We're in the Fairway Park Shopping Center behind Sonic next to Amy's Grill.
Our email address is firstname.lastname@example.org or you can call us at(510) 342-9502(510) 634-5377(510) 258-8146
Wednesday to Friday 11am-6:30pm
Closed Sunday and Monday
See the contact page for upcoming holiday hours.
As a courtesy to you we will wait 15 minutes after closing. If we can wait longer, you will be charged an overtime fee of $12 for every 1/2 hour or portion thereof. We cannot guarantee that we can wait. Sometimes we have deliveries and sometimes we have other commitments. Thank you for being considerate of our time.
When you visit our store, you will see 25-30 flavors of cupcakes available daily. We also prepare ready made cakes for you to pick up. If you wish to place an order for signature cakes or cupcakes, that's fine too. Please do so a day or 2 in advance. If you need them for the weekend, you might want to place your order several days in advance in case we book up.
To ensure our availability, custom cakes should be ordered at least 2 or 3 weeks in advance. We will continue to accept orders until we are fully booked, so if you forgot or just found out that you are in charge of the cake, give us a call or shoot us an email and we will let you know if we have space available on our schedule.
Signature cakes and cupcakes may be ordered over the phone or email. However, custom designs must be placed via email or in person. You can order your custom cake or cupcakes completely online. If you need an appointment for a design consultation, please use this link to our online appointment calendar.
Yes we do! Gold level members who order 4 or more custom cakes within a 12 month period automatically receive a 10% discount. Just let us know if you think you are a gold level client and we will check our records. The 10% discount remains in effect for as long as you maintain the same number of orders within the previous 12 months!
For updates, special offers and daily discounts, please join our mailing list. We only send out a maximum of 4 emails per month. Click here to join our mailing list!
We stand behind every product we sell with a 100% satisfaction guarantee. Our purpose is to provide customers with individualized service and quality custom baked products. Providing quality products and customer service are our top priorities. We want you to be completely satisfied with our service and the products that you receive. Your invoice is our contract. If we make a mistake in the execution of your invoice, we guarantee product replacement or a partial refund of the purchase price. Please bring your receipt and at least 75% of the product within 24 hours of purchase. Though we strive for perfection, we are only human. Please note these are hand made products and no two are alike. Minor changes or flaws are not considered mistakes. Neither are slight variations in color, moving a detail to a slightly different position or adding or subtracting one or 2 small flowers. The decorator reserve the right to move some details in order to create an aesthetically pleasing and balanced design.
We look forward to serving you.
We encourage you to place your orders as early as possible. However, we understand that time has a way of going into fast forward. If we can, we will hire extra staff in order to accommodate last minute orders and keep the ovens burning. Please take note that changes to your invoice placed after these deadlines are also considered rush order, especially cake flavors and major design changes. Rush order fees apply only to custom orders. There are no rush order fees for over the counter sales, including signature cakes. Days are counted on the calendar. Holidays and non business days are included. Please plan accordingly. If we are able to accept your order less than a week in advance, the following rush order fees will apply:
We understand that things happen. In the event that you need to cancel a custom order, we will gladly give a full refund (less the cancellation fee) no less than 2 weeks before your scheduled order, unless otherwise agreed upon. You may have store credit for the full amount of money paid (less cancellation fee) or a 50% cash refund of the total (less cancellation fees) 3 or more business days prior to your scheduled order. No refunds will be given less than 3 business days before an order is scheduled. Please note that any expenses already incurred on your order are nonrefundable, this includes items ordered and save-the-date fees. A cancellation fee of $18 or 5% (whichever is greater) will be deducted from your refund or credit.
All businesses renting or leasing a store are required to have a certificate of insurance. However, some venues require us to add them as an additional insured in order for them to serve our desserts. This does not happen often - probably just 1 in every 400 venues will ask for this certificate. Since it is uncommon, we do not automatically include the fee in our prices. If you do need a certificate, we will be happy to order one for you. The fee is $60. Please request the certificate at least 2 weeks before your event. This will give the insurance company enough time to prepare it.
Currently we can only deliver on Saturdays and on a space available basis. Corporate deliveries may be made during the week. Please inquire to make arrangements when placing your order .