Due to limited availability, I am currently only accepting orders from previous clients and referrals. Thank you for your understanding.
We have closed our shop in Hayward at 31101 Mission Blvd. I am now working out of a commercial kitchen and taking orders online.
My email address is thesweetartofcake@gmail.com
Please call ahead of time. I cannot guarantee that I can wait. Sometimes I have deliveries and sometimes I have other commitments. Thank you for being considerate of my time.
To ensure my availability, custom cakes should be ordered at least 2 or 3 weeks in advance. I will continue to accept orders until I am fully booked, so if you forgot or just found out that you are in charge of the cake, fill out an order form and I will let you know if I have space available on my schedule.
Signature cakes and cupcakes may be ordered over the phone or email. However, custom designs must be placed via email or in person. You can order your custom cake or cupcakes completely online. If you need an appointment for a design consultation, please use this link to my online appointment calendar. Please note that I am not always available to pick up the phone. The best way to place an order
All businesses renting or leasing a store are required to have a certificate of insurance. However, some venues require us to add them as an additional insured in order for them to serve our desserts. This does not happen often - probably just 1 in every 400 venues will ask for this certificate. Since it is uncommon, I do not automatically include the fee in my prices. If you do need a certificate, I will be happy to order one for you. The fee is $60. Please request the certificate at least 2 weeks before your event. This will give the insurance company enough time to prepare it.
I stand behind every product I sell with a 100% satisfaction guarantee. My purpose is to provide customers with individualized service and quality custom baked products. Providing quality products and customer service is my top priority. I want you to be completely satisfied with my service and the products that you receive. Your invoice is our contract. If I make a mistake in the execution of your invoice, I guarantee product replacement or a partial refund of the purchase price. Please bring your receipt and at least 75% of the product within 24 hours of purchase. Though I strive for perfection, I am only human. Please note these are hand made products and no two are alike. Minor changes or flaws are not considered mistakes. Neither are slight variations in color, moving a detail to a slightly different position or adding or subtracting one or 2 small flowers. I reserve the right to move some details in order to create an aesthetically pleasing and balanced design.
I look forward to serving you.
I understand that things happen. In the event that you need to cancel a custom order, I will gladly give a full refund (less the cancellation fee) no less than 2 weeks before your scheduled order. You may have credit for the full amount of money paid (less cancellation fee) or a 50% cash refund of the total (less cancellation fees) 1 week prior to your scheduled order. No refunds will be given less than 1 week before an order is scheduled. Please note that any expenses already incurred on your order are nonrefundable, this includes items ordered and save-the-date fees. A cancellation fee of $18 or 5% (whichever is greater) will be deducted from your refund or credit.
I can only deliver on a space available basis. Please inquire to make arrangements when placing your order .
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